Crystal Cruises likely will not be able to recover in the cruise industry.
Two Crystal Ships Seized
In early February, two Crystal Cruise ships were seized by warrant in relation to $1.2M in unpaid fuel bills. The Crystal Serenity and Crystal Symphony cruise ships were arrested in the Bahamas (self-rerouted from Miami) while passengers were debarked at the port of Bimini.
Already Booked? Here’s What to Expect for Refunds
From its website, Crystal Cruises says they “continue to process refunds as quickly as possible, however, there are delays from the credit card processors as they are receiving a very high volume of refund requests. We are in communication with the credit card processors to make sure the refunds can be released as soon as possible. Please note that chargebacks are contributing to slower refund processing.”
The company has also paused its call center until further notice.
- For travel agent bookings: guestsupport@Crystalcruises.com
- If you booked directly with Crystal: gstsvc-inbound@Crystalcruises.com
- For inquiries on airfare booked through Crystal: airservices@Crystalcruises.com
For inquiries on group reservations: crystalgroups@Crystalcruises.com
NOTE: To ensure you get information as quickly as possible, please include your name/phone number/booking number in the message.
Ship Operations Suspended
On January 19, Crystal suspended all ship operations for Ocean, Expedition and River cruises. The current management team will use this time to evaluate business options and whether or not they see a path forward.
For more cruise industry news please subscribe to the iCruiseApp Travel & Tours Blog.